If you are not happy with your purchase, we accept returns and exchanges on items that meet the conditions below and that are postmarked no later than 30 days after receiving your purchase. Returns can be processed for a refund or store credit.
- All items are eligible for refund if returned unworn and in mint condition. If you've had your item for more than 30 days we cannot accept your return. All goods returned must be unworn, unwashed, undamaged, unused (free from wear, stains, odors or any condition that would prevent the items from being sold as new).
- Returned items must have their original tags attached. If your return is soiled with make up or tarnished, it will not be accepted for return.
- All swimwear must have the hygienic liner attached to be eligible for a refund.
RETURNING YOUR ITEMS
- Contact Desert Dreamer Customer Service at firstname.lastname@example.org to process your return. Include your name, five-digit order number, item description, and reason for return. All communication will be done via email.
- A member of our team will get back to you ASAP (this may take a few days, we are a very small team working M-F, we appreciate your patience!).
- If your return request is approved, we will send you a prepaid shipping label from USPS. Please note that original shipping fees are not refundable.
- Returns must be postmarked no later than 30 days after receiving your purchase.
- If you can, reuse your original shipping mailer to reduce waste! Then package up your unwanted items and attach the return label. Make sure everything is secure and drop it off at your local mail carrier.
- You will not receive a refund for your return until we receive and approve your returned item.
- Refund payments will be made using the same payment method you used to make the initial purchase. The refund is issued once the return is processed and depending on your bank’s policy it can take up to 30 if you are international.
- Store credit cannot be refunded.
We are unable to offer price adjustments for temporary promotions or discounts. Promotions or discounts cannot be applied retroactively to orders placed before the promotion discount was activated.
Customer must pay for shipping cost of returned good(s)
Have a question not called out here? We're happy to help! Contact our Customer Service Team by emailing email@example.com